FAQ

What if my app isn't loading? 

If your app isn't loading, close the app and reopen it. If it still won't load, then you may not have service. If this is the case, don't worry! You can still take pictures of litter and throw it away. These images will be uploaded to our servers when you have service again. 

Do I have to pick up a lot of trash?

Nope! The more the better, but every little bit helps. We want to encourage everyone to begin picking up trash whenever they see it, so even if it's just picking up one piece of trash you see while you're on a walk, that's awesome. 

Can I just upload pictures from my phone?

You have to take your pictures of trash within the app in order to receive points. Please understand that this helps us hold our users accountable.  

Do the pictures have to look a certain way?

We're not picky, but we recommend that you take a picture of the piece of trash while it is still on the ground (this must be done outside), and focus your camera on one piece of trash per picture. When you discard the trash, simply take a picture of the trash bin with your bag in the frame if possible (this can be done inside). Please be truthful :) 

How do I pick up the litter? 

You can pick up the trash with your hands (at your own risk), wear gloves, use a reacher device, or use the inside of your trash bag to pick up the litter. Then, place the trash in your trash bag (preferably reusable). Continue to collect as much trash in your bag as your heart desires! Remember to wash/sanitize your hands afterwards.

What if my photos aren't approved?

This is rare and will only occur if the trash photo was taken inside, did not have a piece of trash in the frame, or if we strongly suspect that the user was not truthful. If you ever have questions, please email help@cleanplanetproject.org. 

How can I get more involved?

We're so glad you asked! There are many ways to get involved with Clean Planet Project Co.. The best way is to use the app as much as possible and encourage others to do the same. You can also donate, share our mission on social media, post photos of your litter cleanups and tag #cleanupapp, become a reward sponsor, organize cleanup events, and provide feedback to us! Please email info@cleanplanetproject.org with any inquiries - we look forward to hearing from you!

Follow Us:

  • Instagram
  • Facebook
  • LinkedIn

Clean Planet Project Co.

Join our email list for important updates:

CleanUp App

More Fun Stuff

©2020 by Clean Planet Project. Proudly created with Wix.com

Last Updated January 21st, 2021